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Policies

At Seoul Skin Clinic (“we,” “us,” or “our”), you, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information. By accessing our website or using our services, you agree to the terms outlined in this policy.

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1. Collection of Personal Information

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We collect personal information through various channels, including:

  • online bookings, email communications, and website interactions;

  • clinic visits, consent forms, and treatment consultations; 

  • customer feedback, inquiries via phone, social media, and email; and 

  • information provided by other healthcare professionals where relevant.

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The types of personal information we collect may include:

  • name, email address, residential address, phone number, date of birth;

  • emergency contact details;

  • payment information; and 

  • any additional details necessary for the provision of our services.

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Sensitive Information

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In some cases, we may collect sensitive health-related information, including:

  • before-and-after treatment photographs;

  • skin condition assessments, medical history, and treatment records;

  • allergies, medications, previous treatments, imaging history, and test results; and 

  • family medical history, lifestyle information, and occupation details where relevant.

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We only collect sensitive information as required to provide our services and will not disclose it without your consent, except where required by law or necessary to protect public health and safety.

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2. Purpose of Collecting Personal Information

 

We collect and use your personal information to:

  • assess, diagnose, and provide aesthetic treatments tailored to your needs;

  • monitor treatment progress and customize our services accordingly;

  • process transactions and manage administrative functions; 

  • conduct research, statistical analysis, and service improvements;

  • provide updates on treatments, promotions, and company news; 

  • address client inquiries, manage complaints, and resolve disputes; and 

  • comply with legal obligations, including under the Privacy Act. 1988

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Providing personal information is optional. However, refusal to do so may impact our ability to deliver certain services effectively.

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3. Website Usage and Cookies

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When you interact with our website, we may collect technical data such as:

  • your IP address, device type, browser type, language, and operating system; and 

  • pages visited and the referring website.

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We use cookies to enhance your browsing experience. You can disable cookies through your browser settings, though this may impact website functionality.

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4. Security Measures

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We take all reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We implement industry-standard security measures, and access to personal information is restricted to authorized personnel only.

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5. Contact Us

 

For any questions, concerns, or requests regarding your personal information, please contact us at: 

📧 Email: hello@seoulskin.com.au

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6. Updates to Privacy Policy

 

We reserve the right to amend this Privacy Policy at any time to reflect changes in our practices or legal obligations. Updates will be published on our website and take effect immediately upon posting.

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